What Is Unified Communications
as a Service (UCaaS)?
Understanding cloud communications, whether it’s UCaaS (Unified Communication as a Service) or ConNXT, is simpler than it appears – in fact, you’re probably using it today. Whether you’re chatting with an agent, video calling your colleagues, or FaceTiming your friends, all these activities constitute cloud communication. The act of opening an app to create a simple video message is an example of UCaaS.
Businesses utilize UCaaS to broaden their communication alternatives, extending beyond mere voice to include chat/messaging and video meetings. Moreover, it can streamline your communications. For instance, an employee can have one number for voice, texting, and fax, which is accessible across all their devices, whether it’s a desk phone, mobile, or laptop.
However, the benefits of UCaaS extend beyond just employees. It can also enhance your customer experience. For customers, UCaaS can lead to improved agent accessibility, added support for remote agents and workers, and provide an all-in-one solution, fostering a comprehensive customer experience that makes them feel valued.
Why ConNXT?
• Supports Remote Working
• One Solution, One User Interface
• Cost-Effective
• Removing Overhead From IT
• Monthly Subscription with minimum term of 12 months
Fabric
Networking
Avaya fabric networking seamlessly integrates with their communications platforms. Leveraging the benefits of fabric-based, software-defined networking, they enable customers to roll out new services in one tenth of the time and with minimal resources. Avaya networking provides mobility, speed, and scale, as well as enhanced cyber-security as a foundation for smart digital solutions.
Avaya
Services
Avaya offers a comprehensive and robust suite of award-winning services. They consult, enable, support, manage, optimize, and even outsource collaboration, contact center, and networking solutions for their customers. Their services help customers mitigate risk, reduce total cost of ownership, optimize performance, and accelerate adoption of communications solutions.
