QUALIFICATIONS:

  • Candidate must possess at least a Bachelor’s/College Degree
  • 3-5 Years working experience in the related field is required for this position
  • Ability to remain calm and courteous with demanding/difficult customers and/or situations.
  • Able to prioritize and execute tasks in a high pressure environment
  • Excellent relationship building skills
  • Solid negotiation skills

JOB RESPONSIBILITIES:

  • Responsible for the correct identification of customer requirements and correct communication of those to each department of client team.
  • Ensure the application architecture, design and implementation is conform the business and system requirements of the related module.
  • Responsible for providing all internal and external documentation relating to the solution.
  • Responsible for reviewing detailed design documents and interface agreements.
  • Perform impact and risk assessment of changes to ensure minimal disruption to service
  • Identify areas for improvement