QUALIFICATIONS:
- Candidate must possess at least a Bachelor’s/College Degree
- 3-5 Years working experience in the related field is required for this position
- Ability to remain calm and courteous with demanding/difficult customers and/or situations.
- Able to prioritize and execute tasks in a high pressure environment
- Excellent relationship building skills
- Solid negotiation skills
JOB RESPONSIBILITIES:
- Responsible for the correct identification of customer requirements and correct communication of those to each department of client team.
- Ensure the application architecture, design and implementation is conform the business and system requirements of the related module.
- Responsible for providing all internal and external documentation relating to the solution.
- Responsible for reviewing detailed design documents and interface agreements.
- Perform impact and risk assessment of changes to ensure minimal disruption to service
- Identify areas for improvement
